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Post by captaintom on Aug 22, 2022 19:16:52 GMT -5
I have a 2022 320cc. Gelcoat is cracking in 2 places on top of stb. rail. I contacted Sailfish factory and sent them pictures, Arron emailed back and said it looks like someone picked up the boat by the cleat! This boat has been well cared for. Has anyone else had problems with thier gelcoat? Compared to other boats I have owned gelcoat quality seems really poor for new boat.
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Post by finatic on Aug 22, 2022 20:37:23 GMT -5
Can you post a photo.
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Post by fishnfool on Aug 22, 2022 21:30:55 GMT -5
What else did Arron say? Are they going to repair it under warranty?
My gelcoat looks great even after 12 years and 1100 hrs
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Post by finatic on Aug 23, 2022 5:30:59 GMT -5
I have no issues with mine from day one 2008
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Post by hookedup on Aug 23, 2022 5:36:37 GMT -5
What did your dealer say?
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Post by captaintom on Aug 23, 2022 6:55:24 GMT -5
I will try to get some pictures on here. I did not contact the dealer yet. I bought the boat in Feb. in Tampa and used it for 2 months in FL. then brought it back to CT. where I live. The cracking appeared when the boat was sitting out of the water at the marina 2 different times, I cleaned the boat, went away for a few days came back and the cracks were there. Arron was nice but really can't prove I didn't damage the boat.
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Post by Twisted on Aug 23, 2022 9:18:50 GMT -5
Sorry you are dealing with this, either way Sailfish should cover this under warranty. My 2012 has not had any issues with the gel coat other than normal wear and tear. Good luck.
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Post by captaintom on Aug 23, 2022 9:44:35 GMT -5
Not sure how to attach photos on this forum
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Post by fishnfool on Aug 23, 2022 10:34:30 GMT -5
Hit reply then the add attachment button in upper right corner.
Strange they just "appeared" while sitting on the hard...
Is Sailfish denying the claim? I would escalate it at SF if he is. Somebody doesn't spend that kind of money on a boat to then turn around and try and scam the manufacturer out of $1k to repair some gelcoat damage they caused.
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Post by captaintom on Aug 23, 2022 14:11:01 GMT -5
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Post by captaintom on Aug 23, 2022 14:16:08 GMT -5
Aaron's reply today was, it is not normal wear and tear, It is from improper lifting or impact with a dock.
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Post by hookedup on Aug 23, 2022 14:30:16 GMT -5
When I had a similar issue with my Albemarle, my dealer took pictures and plead my case to Albemarle. They added carbon dust that make the cracks stand out better and Albemarle picked up my boat, repaired it and returned it. Dealers have a lot more pull than any single customer ever will. And, if their fiberglass guy is anywhere near as good as my dealer's was, you'd want him to repair it anyway. Surprised Aaron didn't send you to the dealer for better analysis.
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Post by finatic on Aug 23, 2022 14:30:18 GMT -5
Aaron's reply today was, it is not normal wear and tear, It is from improper lifting or impact with a dock. Not cool on their end,,
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Post by fishnfool on Aug 23, 2022 17:02:38 GMT -5
Very difficult to see in the pictures, but from what I can tell, it appears to be gelcoat crazing. Impact damage would have distinct point where contact was made, heavily crazed and radiate out. I also do not see any signs of impact damage on the rub rail, never mind it is on the top of the cap not the sides where the boat would make contact with a dock if that's what Arron is implying. Furthermore a hit hard enough to damage the gelcoat behind or on top of the rub rail is going to leave a mark on the rub rail.
My recommendation is to call Aaron back and go over these points with him and respectfully ask that he reconsiders his position.
If Aaron stands firm, ask to speak with his supervisor. After making your case to the supervisor, I would then remind him/her of what you just spent on this boat just 2 months ago and that you are not someone that is out to try and get a free $500 gelcoat repair and that you are very disappointed by the implication as well as what appears to be gelcoat that was applied to thick and is now spider cracking and that you expect Sailfish to stand behind its product and support its customer.
I'd also get some better pictures, ones that clearly show this is not crazing that is radiating out from impact damage.
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Post by tiger on Aug 28, 2022 7:37:11 GMT -5
I see no photos in the thread.
If the boat WAS picked up by a cleat, why should SF fix it? If you left it at a marina, how do you know they didn’t pick it up by a cleat? In fact, any number of things could happen while its out of your posession.
If the boat is less than 1 year from purchase, SF will cover it. It is the dealer that handles that and getting paid by SF to cover it may or may not happen, but you aren’t involved, but the dealer will deal with it either way. Its part of their job. Dealers have gel coat people on staff or on call. Guys trade out work all the time etc. Its nothing for them to fix this by the sounds of it. Mine is 4 years old. No major gel coat issues but I did have a small punch list as well as some trailer damage to the bottom of the boat from that being improperly setup and the dealer handled it. I expected to pay for the damage the trailer did. I expected SF to pay for the punch list. Dealer said, that little bit wasn’t even worth submitting, and they knew the trailer was not right from the start so they were happy to deal with that and have me happy leaving. SF has been great with me with odds and ends along the way. WHen I have brought something up the boat should have, Gerald sold it to me for a fair price, and when I have showed him things that have broken, he sent me the stuff to fix it. I am pretty handy so I guess he felt comfortable with that.
If the boat is more than a year from purchase, then you are SOL on getting that done unless your dealer really wants to take care of you. If you are bringing it in every year for service, etc, and potentially going to buy your NEXT boat there, they might take care of you, but it would not be covered under warranty. Anything they did at the dealer or SF would be good will.
I was a brand new, brand new boat buyer when i got mine and I did not understand any of this. I didn’t like it either. I am gradually getting used to it. Its how the entire industry is. Also, some folks beat the crap out of their boats. Manufacturers can’t tell if you are one of them. If your boat sits on the hard and only goes out once a year on a calm lake, and all you do is pull tubes around, its going to have a lot less harsh use than someone that goes out of the NE every weekend for 4 months a year and puts on 20hrs a week with 50 plus miles of pounding waves each way. One of them is far more likely to have wear and tear issues. SF stands by the hull under those conditions for 10 years. We baby our boat, and our bodies can’t really take more than that, but folks pass us out there all the time going airboard every 3 seconds.
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