Post by hookedup on Aug 3, 2018 7:12:44 GMT -5
I could write a small book about buying the Sailfish and the problems I had related to dealers. Just will say that the only in-state dealer wouldn't deal at all and his price was too high, he had NO service staff and it was 80 miles from my house by car or boat. Ended up buying for a good price from a dealer in Georgia, but he made many promises and has only kept one or two. Hoping I don't have any serious warranty issues!
So, now the reason to buy Sailfish: My original order included a windshield wiper, but it wasn't on the boat I got. Dealer said "no problem, I'll either install it or get you one" and I agreed I'd install it to save time (I needed the boat to the boatel in short order, or I'd lose my space). Three emails and several messages to the dealer and still no response. So, I contacted Sailfish. My contact at Sailfish got me all the part numbers needed and asked if I wanted to buy from them directly, or order myself. I bought thru Sailfish and a week later have the wiper kit and the price was very reasonable.
When I tried getting trim tabs for my Robalo my dealer said he couldn't get them from Robalo and after multiple attempts of calling Robalo I finally got to talk to someone. He promised he'd get me the tabs or the information I needed to order them - and disappeared from the face of the earth. After many more unanswered calls to Robalo I finally called Lenco and got the blade P/N in 15 minutes (only took that long as they had to look up which P/N for my HIN).
So, the short of it - some dealers suck and you don't find out until too late. Doesn't matter the brand of boat. Manufacturers are different in how they deal with their customers. Robalo ignores theirs and forces the owner to the dealer regardless of the issue. I now know Sailfish will talk to their customers and help them. Very glad I bought the Sailfish.
So, now the reason to buy Sailfish: My original order included a windshield wiper, but it wasn't on the boat I got. Dealer said "no problem, I'll either install it or get you one" and I agreed I'd install it to save time (I needed the boat to the boatel in short order, or I'd lose my space). Three emails and several messages to the dealer and still no response. So, I contacted Sailfish. My contact at Sailfish got me all the part numbers needed and asked if I wanted to buy from them directly, or order myself. I bought thru Sailfish and a week later have the wiper kit and the price was very reasonable.
When I tried getting trim tabs for my Robalo my dealer said he couldn't get them from Robalo and after multiple attempts of calling Robalo I finally got to talk to someone. He promised he'd get me the tabs or the information I needed to order them - and disappeared from the face of the earth. After many more unanswered calls to Robalo I finally called Lenco and got the blade P/N in 15 minutes (only took that long as they had to look up which P/N for my HIN).
So, the short of it - some dealers suck and you don't find out until too late. Doesn't matter the brand of boat. Manufacturers are different in how they deal with their customers. Robalo ignores theirs and forces the owner to the dealer regardless of the issue. I now know Sailfish will talk to their customers and help them. Very glad I bought the Sailfish.